Terms and Conditions Use of the 18jl Platform

Welcome to 18jl, an online casino platform managed and operated by 18jl Interactive Limited ("18jl", "we", "the Company"). This Terms and Conditions document ("Terms") governs your access to and use of the 18jl website at https://18jl.im along with all services, games, and content available within it.

By registering an account, accessing the website, or using any 18jl service, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please cease using our platform immediately.

18jl reserves the right to modify, update, or replace any part of these Terms at any time. Changes take effect immediately upon publication on this website. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable conditions.

Access to the 18jl platform is limited to individuals who meet the following eligibility criteria. By registering an account, you confirm that you meet all conditions stated herein:

• You are at least 18 years old or have reached the age of majority as defined by the laws of the jurisdiction where you reside, whichever is higher.
• You are a private individual acting on your own behalf and not as an agent or representative of any third party.
• You are not residing in any territory or country where online gambling is prohibited or where your participation in gambling activities is unlawful.
• You have never been declared bankrupt or are currently subject to any unresolved bankruptcy proceedings.
• The funds you use for gambling do not originate from illegal sources or criminal activities.
• You are not currently enrolled in a voluntary or mandatory self-exclusion programme on any gambling platform that has a data-sharing agreement with 18jl.

Each player is permitted to register and hold one (1) account only on the 18jl platform. Multiple account ownership — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes grounds for permanent account closure without compensation.

During registration, you are required to provide true, accurate, current, and complete information including your full name, date of birth, mobile number, and a valid email address. 18jl reserves the right to request identity verification documents (KYC) at any time, particularly before the first withdrawal or when account limits are reached. Documents that may be required include:

• Malaysian identity card (MyKad) or a valid passport
• Recent bank statement (not older than 3 months) as proof of address
• Screenshot or proof of the payment method used

You are fully responsible for keeping your account password confidential. All activity that occurs under your account is your responsibility, whether or not you have authorised it. Please contact our customer support immediately if you suspect unauthorised access to your account.

18jl supports a wide range of local Malaysian payment methods including DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency. All deposits are processed instantly and 18jl does not charge any processing fees on standard deposits.

Deposit Conditions:

• The minimum deposit amount is RM10 for most payment methods.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts will not be accepted.
• 18jl reserves the right to decline deposits suspected of being linked to fraudulent activity or money laundering.

Withdrawal Conditions:

• The minimum withdrawal amount is RM30.
• Withdrawals will be processed within 5 to 15 minutes after successful identity verification.
• Prior to the first withdrawal, players are required to complete the KYC process in full.
• Withdrawals may only be made to the same payment method used during deposit, or to a bank account registered in your name.
• 18jl is not liable for delays caused by third-party payment processors or banks.

18jl offers a wide range of bonuses and promotions from time to time, including a welcome bonus for new members, weekly cashback, daily free credits, and a VIP loyalty programme. Each bonus is subject to specific terms and conditions stated on its respective promotions page, and those terms should be read alongside these general Terms.

• All bonuses are subject to a wagering requirement that must be met before any bonus winnings can be withdrawn. The specific wagering requirement is stated in each promotional offer.
• Bonuses are valid for one account per player, one household, one device, and one IP address only.
• 18jl reserves the right to void any bonuses and related wins if there is evidence of abuse, manipulation, or fraud.
• Bonuses are non-transferable, cannot be converted to cash, and may not be combined with other promotions unless explicitly stated.
• 18jl reserves the right to modify, suspend, or terminate any promotional programme at any time without prior notice.
• Deposits made using certain e-wallets or cryptocurrency may not be eligible for specific bonuses — please check the relevant promotion terms.

All games offered on the 18jl platform — including slots, live casino, sports betting, bingo, fish shooting, and table games — use random number generator (RNG) technology that has been verified and certified by internationally accredited independent auditing bodies. This ensures that every game outcome is truly random and cannot be manipulated by any party.

The return-to-player (RTP) rate for each game is publicly published and can be reviewed in the relevant game information. RTP rates are long-term averages and do not guarantee any outcome in a single gaming session.

• Players are responsible for understanding the rules of each game before playing. 18jl is not liable for any losses resulting from a misunderstanding of game rules.
• In the event of a technical error or system failure during gameplay, 18jl reserves the right to void the affected round and return the original bet to the player.
• Live Casino game outcomes operated by third-party providers are subject to that provider's rules. 18jl will act as a fair intermediary in any disputes.

To ensure a fair and safe gaming experience for all users, 18jl strictly prohibits the following:

• Fraud and forgery: Providing false information during registration or the KYC process, including the use of another person's identity.
• Money laundering: Using the 18jl platform as a channel to process or conceal funds derived from illegal sources.
• Collusion: Colluding with other players to gain an unfair advantage in games, particularly in poker or Live Casino table games.
• Use of automated software: Using bots, automated scripts, or any software capable of playing or making decisions on your behalf without genuine human involvement.
• Bug exploitation: Exploiting technical vulnerabilities or software bugs to gain an unfair advantage. Any bugs discovered must be reported to customer support immediately.
• Identity theft: Accessing or attempting to access an account belonging to another player.
• Bonus abuse: Registering multiple accounts or using any other method intended to unfairly exploit bonus offers.

Any breach of the above prohibitions will result in immediate action, which may include account suspension, permanent account closure, forfeiture of all balances and wins, and reporting to the relevant authorities where necessary.

18jl respects your privacy and is committed to protecting the personal data you share with us. The collection, processing, and use of your personal data is carried out in accordance with the 18jl Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

The data we collect includes registration information, financial transaction details, game activity records, and technical data such as IP addresses and device type. This information is used for identity verification, payment processing, fraud prevention, and service improvement.

• 18jl will not sell your personal data to any third party for marketing purposes.
• Data may be shared with payment service providers and game providers solely to facilitate your transactions.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

To the extent permitted by applicable law, 18jl shall not be liable for any indirect, consequential, special, exemplary, or punitive losses arising from the use of or inability to use our platform, including but not limited to:

• Loss of funds, wins, or gambling opportunities resulting from technical service disruptions.
• Any unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Delays or failures in payment processing caused by banks or third-party payment processors.
• Data damage or loss resulting from equipment or software failure on your end.

18jl's total liability to you under these Terms, under any circumstances, shall not exceed the amount you have deposited into your account in the 30 days prior to the claim arising.

18jl makes no guarantee or representation that our platform will always be free from errors, outages, or viruses. We make every effort to maintain system availability, but brief downtime may occur due to technical reasons beyond our control.

You may close your 18jl account at any time by contacting our customer support team. Once the closure request is received, you will be asked to verify your identity and complete any pending balance withdrawals before the account is officially closed.

18jl reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or criminal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• A request from a law enforcement agency or relevant regulatory body.
• A self-exclusion request submitted by the player in relation to responsible gaming.

18jl reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice to players. Any amendments take effect immediately upon publication on this website. It is your responsibility to review this page periodically. Continued use of the 18jl platform after changes are published constitutes acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction in which 18jl operates. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiations between both parties. Should negotiations fail within 30 days, the dispute may be referred to arbitration or a court of competent jurisdiction.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the 18jl customer support team is available to assist you at any time through the following channels:

• Live Chat: Available 24/7 directly from the 18jl website — the fastest way to get immediate assistance.
• Telegram: Reach our account managers through the official 18jl Telegram channel.
• Support Email: [email protected] — Typical response time is under 3 hours on working days.

For account-related issues, please be aware that you may be required to verify your identity before we can process any requests, for the security of your account.