Privacy Policy 18jl — Your Privacy, Our Priority

18jl collects several categories of information from our users. This data collection is necessary to enable us to provide a safe, efficient service and to meet legal compliance requirements. The following are the types of data we may collect:

Every piece of data we collect is used for a clear and lawful purpose. 18jl will not use your information for unrelated purposes without obtaining your consent first. The following are the primary purposes for data use:

• Identity verification and KYC: To verify that you are a legitimate user, aged 18 and above, and that the information provided is accurate before we process any withdrawals or high-value bonuses.
• Payment processing: To facilitate deposits, withdrawals, and financial transaction tracking through local payment providers such as DuitNow, FPX, and e-wallets.
• Service delivery: To operate your account, provide access to games, and ensure the platform runs smoothly and stably.
• Customer support: To identify you when you contact our support team and to resolve any issues or complaints more quickly and accurately.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, collusion, and unauthorized access to your account.
• Legal compliance: To fulfill applicable legal and regulatory obligations, including reporting requirements to the relevant authorities when necessary.
• Platform improvements: To analyze usage patterns on an aggregated and anonymized basis in order to improve the gaming experience, website speed, and relevance of displayed content.
• Marketing communications: To send information about promotions, bonuses, and the latest offers — only to users who have agreed to receive such communications.

18jl does not sell your personal data. However, in the course of our operations, there are certain situations where we need to share your information with trusted parties. All data sharing is governed by strict confidentiality agreements and involves only the information strictly necessary for the relevant purpose:

• Payment service providers: Local banks, payment processors, and e-wallet operators that help us securely process your deposits and withdrawals.
• Game software providers: Companies that provide slot games, Live Casino, and fish shooting game platforms to 18jl may receive game session data required for technical operations.
• Cloud service providers: Our server infrastructure is backed by world-class cloud providers that comply with ISO/IEC 27001 security standards.
• Regulatory and law enforcement bodies: We will disclose information to authorities when required by law, court order, or to comply with an official investigation.
• Analytics service providers: Aggregated and anonymised data may be shared with analytics partners to help us understand usage patterns and improve the platform.

The 18jl website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core website functions such as login, game sessions, and security. These cookies cannot be disabled without affecting website functionality.
• Performance Cookies: Collects information about how visitors use our website — for example, which pages are visited most frequently and what error messages are received. This data is used solely to improve how the website functions.
• Functional Cookies: Remembers your preferences such as language, display settings, and username so you do not need to re-enter them on every visit.
• Analytics Cookies: Helps us understand overall usage patterns using aggregated and anonymised data. This information cannot be used to identify you as an individual.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the 18jl website, including the possibility of being unable to log in to your account.

Protecting your personal data is the absolute top priority of 18jl. We continuously invest in the latest security technologies and processes to ensure your information is always safeguarded. The security measures we implement include:

• 256-bit SSL encryption: All communication between your browser and our servers is fully encrypted using the latest TLS protocol, preventing any third party from intercepting data in transit.
• Role-based access control: Only designated staff with a legitimate business need are permitted to access users' personal data, and all access is logged and monitored.
• Regular security testing: Our internal security team conducts regular penetration testing and security audits to identify and close any vulnerabilities before they can be exploited.
• Two-factor authentication (2FA): We provide and encourage the use of 2FA for all user accounts as an additional layer of protection beyond passwords.
• Real-time threat monitoring: Our automated monitoring system operates 24/7 to detect and alert our team to any suspicious activity or attempted security breaches.

18jl retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for a further period following account closure to meet audit and legal requirements.
• Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and taxation legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends, as required by Anti-Money Laundering laws (AMLA).
• Technical and security logs: Retained for 12 months for security investigation and technical troubleshooting purposes.
• Customer support communication records: Retained for 3 years to allow reference to interaction history and service improvement.

Once the designated retention period expires, your data will be securely deleted or anonymized so that it can no longer be personally associated with you.

As an 18jl user whose personal data we process, you have certain rights protected under the Malaysia PDPA. We fully respect these rights and are committed to fulfilling any related requests within a reasonable timeframe:

18jl is a platform designed exclusively for adults aged 18 years and above. We do not intentionally collect or process personal data from minors. Account registration requires age verification, and we use a KYC process to confirm this information.

If we become aware of or have reason to believe that personal data of a child under 18 years of age has been collected without the knowledge of their parent or guardian, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and discover that your minor child has registered an account at 18jl, please contact us immediately through our customer support channel so we can take the appropriate action.

The 18jl platform may from time to time display links or references to third-party websites such as game providers or payment partners. Our Privacy Policy applies only to the website and services operated by 18jl.

We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of each website you visit to understand how they handle your data. The presence of links to external websites on our platform does not imply our endorsement or validation of their content.

18jl reserves the right to update or amend this Privacy Policy at any time in response to changes in law, technological developments, or changes in how we conduct our business. Any significant changes will be communicated to you via your registered email or through a prominent notice on our website before the changes take effect.

The "Last Updated" date at the top of this page will always be updated to reflect the latest version of our policy. We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the 18jl platform after any amendments are published will be considered your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly from the 18jl website — the fastest way to get an immediate response.
• Telegram: Reach our account managers via 18jl's official Telegram channel for personalised assistance.
• Email: [email protected] — Typical response time is under 3 hours on business days.

For formal complaints relating to personal data protection that cannot be resolved internally, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia, the regulatory body responsible under PDPA 2010 .